Engage

Four operating problems. One model.

Each engagement is scoped to an operating failure. We assess the system in play, identify whether to keep, replace, or build, and resolve it in production.

Reliability operations

Make production observable and operable

Incident response, SLIs/SLOs, error budgets, and the operational practice around them. The goal is a system you can run: health is visible, ownership is clear, and releases are judged against service level, not hope.

Systems architecture

Design for the next stage of the business

Service boundaries, data flow, cloud and application architecture, and modernization that can be delivered. Architecture here is a working system, not a deck that expires after the workshop.

Delivery operations

Shorten the path from change to production

CI/CD, environments, release process, and the toil that keeps engineering from shipping. Implementation covers the pipeline and the operating rules around it, so delivery is repeatable.

Applied AI & development

Put software and models into operations

Custom development and applied AI with evaluation, fallbacks, and an owner. A model that cannot fail closed is not production software.

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